The booking is binding and, as a general rule, cannot be rescheduled. However, if you contact us well in advance (72 hours) before a flight, we can usually help you with rebooking. If you become ill before your flight, please contact customer service as soon as possible at 046-248900.

DreamBalloon alternates between various launch sites around the Gothenburg area, the Stockholm area, and Skåne. You have the option to choose which flight area you’d like to fly in, but the exact launch site depends on the wind and weather forecast on the day of the flight. You will receive an SMS on the day of the flight with the address of the launch site for the flight.

DreamBalloon only operates flights when weather conditions are suitable for hot air ballooning. If weather conditions are unsuitable on your scheduled flight date, you will be notified of the cancellation via email and SMS. As soon as the flight is cancelled, your booking number will be released, allowing you to schedule a new flight date through our online booking system.

The changing Swedish weather is one of the factors that makes each balloon flight a unique experience. However, the weather is also the factor in ballooning that we simply cannot control. This means that the pilot sometimes cancels the planned flight because the wind and weather conditions are not suitable for safe flying. Our pilots are all very experienced, and the pilot decides whether the weather on the day is safe to fly in.

Our pilots’ top priority is always safety. When they cancel a flight, either in advance via SMS/email, or in rare cases at the launch site, they will usually give an explanation as to why. Our pilots make the decision about whether the weather is suitable for flying based on the most relevant and up-to-date weather information available immediately before notifying passengers via SMS and/or email.

From time to time, however, the weather may change from what the forecast predicted. There are different weather forecasts, and they can be interpreted in different ways by different meteorologists. So, just like all those who work professionally with weather, we can also be wrong. Here are some of the general reasons why DreamBalloon may choose to cancel a flight:

The weather was fine and sunny – why was my flight canceled?

• The ground wind or altitude wind may have been too strong and outside the permitted limits.
• There may also have been a risk of gusts exceeding the limit values.
• Rain may have been predicted in the flight area. We are not allowed to fly in the rain, as it means poor visibility and the balloon becomes heavier to fly.
• The balloon envelope can also be damaged if it gets too wet. Thunderstorms, or so-called Cumuli Nimbus, may have been predicted within the area. These are dangerous for the balloon, and we should not fly within 50 km of them.
• If your flight was a morning flight, there may have been poor visibility or fog during the flight period, which disappeared later in the day.

On the day of the flight, the pilot will send an SMS and an email to all passengers. Here you’ll be informed whether the flight can be carried out or not. If the flight proceeds as planned, you’ll be informed about when and where to meet the pilot.

The pilot will send this message no later than 3:00 PM before an evening flight and no later than 9:00 PM the evening before a morning flight. Often, you’ll be informed earlier than this if possible.

DreamBalloon has an online booking system, which you can access via the website. From the main page, you can view an overview of flights. If you already have a ticket, you can book your flight and choose the area you wish to fly in here. We always aim to keep bookings open at least one month ahead and to have availability in all flight areas.